Orders ship via Standard Ground shipping within one business day from the day your order is placed.
The shipment will arrive between two and three business days after the order has left our shipping facility for most locations.
If your order has multiple items, the items may be shipped separately and arrive at different times due to size or product availability.
Unfortunately, INDIVA cannot ship orders outside of Canada at this time.
Orders over $200 qualify for free shipping.
Our orders are shipped discretely in packaging that does not allow the cannabis to omit any odours and the business of origin is not listed on the label.
By default, all orders are shipping via Standard Ground shipping, unless you choose upgraded shipping at the time of checkout.
If the order is placed by 3 pm and the delivery address is in a major urban centre, you can expect delivery within one to three business days.
If you placed your order on a weekend or holiday, expect your order to be processed the following business day.
Please allow one to two days for us to process the order. As soon as your order is released to shipping, you will receive an email from INDIVA with tracking details that allows you to track every step of your package.
At Indiva, we stand behind the quality of our cannabis products and we want you to be satisfied with your purchase. If you have any concerns, don't hesitate to contact us as at [email protected].
We will accept returns for 30 days from the delivery date of your order. However, products must meet the following conditions to be eligible for a refund or exchange:
Send an email to [email protected] including the reason for your return and a photo to prove the product is new and unused. Please indicate if you would like to receive a refund or INDIVA store credit.
At our discretion, we reserve the right to reject any return that does not comply with the foregoing requirements.
All product warranties are handled directly by the manufacturer. If you need help contacting them or have any questions regarding your product warranty, please contact us at [email protected]