asked questions.
Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out.

Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out.



Registration is opening soon. Sign Up
To register a patient you must submit the original signed copy of the Medical Document. We must also receive a signed copy of the Patient Registration document, filled out by the patient. A patient can place an order to fill a prescription anytime after their documents are verified.
You can download the medical document and patient registration form and find the full details on the medical cannabis forms page.
Doctors can submit forms to INDIVA by mail or secure fax. The original paper form should be sent to INDIVA at 1050 Hargrieve Road, Unit 10, London, ON N6E 1P5. INDIVA can accept a document by secure fax at 1-888-681-5801. Medical Documents sent by fax must be initialed by the healthcare practitioner to indicate that the version received by INDIVA is legally considered the original copy. For detailed information visit our doctor’s forms page.
Medical cannabis has been approved by Health Canada as a treatment option for a range of conditions. Studies about adverse effects caused by medical cannabis consumption are ongoing and there is no consensus in the medical community.
Determining whether medical cannabis is the right treatment option for a patient depends on the patient and the condition being treated. Health Canada’s recommendations about prescribing medical cannabis indicate that a patient should have a history of unsuccessful treatments with other medicines before getting a medical cannabis prescription. Consult our Doctors Resources page for practice tools and resource for prescribing and dosing medical cannabis.
Dosing medical cannabis depends on factors such as the patient’s condition, the medicine, and medical history. Each patient is different and may metabolize medical cannabis differently. It is recommended to start with a low dose and increase it incrementally, using the same means of ingestion each time.
Vaporizing is generally recommended as the best way to ingest dried leaf medical cannabis because the patient doesn’t inhale combusted plant matter. Ingesting medical cannabis extracts is another way to control dose while eliminating the harmful effects of inhaling combusted plant matter.

Medical Cannabis

The effectiveness of medical cannabis treatment depends on the patient, the condition, and the dose. Studies have shown that medical cannabis can be an effective treatment option for a range of physical and psychological conditions. Visit our Doctors Resources section for more detailed information and links to resources regarding medical cannabis treatment.
Cannabinoids give cannabis its medical effects. There are hundreds of cannabinoids but the most well understood are Delta-9-tetrahydrocannabinol (THC), Cannabidiol (CBD), and Cannabinol (CBN). These compounds interact with cannabinoid receptors in the human body called CB1 and CB2. CB1 receptors are contained in the brain and react to psychoactive cannabinoids like THC. CB2 receptors are contained in the nervous system and lymph nodes and react to the non-psychoactive cannabinoids like CBD. More information about cannabinoids can be found on our Doctors Resources page.
Medical cannabis produced by an LP like INDIVA is grown from genetic material which is pre-approved by Health Canada. During the cultivation process our medical cannabis undergoes stringent quality, consistency, safety, and quality assurance protocols. INDIVA closely follows the regulations Health Canada’s has in place to protect Canadians and regulate the nation’s cannabis supply. As a result INDIVA medical cannabis is more consistent and higher quality than illegally-grown cannabis.
INDIVA medical cannabis is produced at a state-of-the-art indoor production facility located in London, Ontario.
INDIVA medical cannabis is grown using Government-approved genetics in a state-of-the-art facility. INDIVA’s master grower follows a process refined over decades of experimentation and experience with cultivation. Our growing procedure combines chemistry, horticulture, and custom engineering to produce optimal results. We follow artisanal growing procedures, recycle our soil, and only use fertilizer to help our plants thrive and provide patients with a safe, consistent medicine.
The INDIVA facility, process, and quality assurance protocols have all been approved by Health Canada. Our quality controls are implemented by a seasoned quality assurance specialist with 2 decades of experience in the pharmaceutical industry. Employees who enter cultivation areas are specially trained to follow Good Manufacturing Practice (GMP) and wear full-body protective garments issued by INDIVA. All growing rooms and connecting hallways are panelled from floor to ceiling with pharmaceutical-grade plastic or epoxy which is easy to clean.
INDIVA sends a sample of each batch of cannabis to an approved third-party testing facility. A batch is not sent to patients until we’ve received confirmation from the laboratory that the potency, quantity of cannabinoids, and terpene profile match the required amounts.
Medical cannabis is sometimes covered by OHIP and private insurance plans. However, most plans don’t cover medical cannabis products.

Ordering and Shipping

Once a patient’s Medical Document and Patient Registration document are verified the patient can purchase medical cannabis from our online store or by calling our customer care centre at 1.888.649.6686.
INDIVA can ship an order of medical cannabis to the prescribing doctor’s office or directly to a patient anywhere within Canada. INDIVA must receive a completed consent authorizing us to ship the order to a doctor’s office. Unless otherwise specified, orders are delivered discreetly to the shipping address provided by the patient upon registration.
INDIVA ships orders across Canada using a secure, discrete courier service. Certain purchases are eligible for free shipping (free shipping cannot be combined with any other offer). Contact a customer care representative to learn more about free shipping.
By default INDIVA ships by secure, discrete courier shipping. We can provide next-day shipping when possible. INDIVA’s free delivery offer only applies to standard shipping.


INDIVA offers a range of resources and practice tools on the doctor’s resources section of our website. These resources include information about cannabinoids, dosing, and how cannabis can be used to treat different conditions. The doctor’s resources page also links to several Canadian organizations dedicated to studying cannabis and advancing its application as a medical treatment.

Stay in the know

Sign up to receive the latest news and product updates from Indiva.

Sign Up